Call Accounting (CAS)
The flagship module
Captures and rates PBX call activity in real time — per-extension and per-department reporting, configurable cost rating, archive, and audit trail.
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Flagship platformCAS-ia. The hospitality operations platform.
An integrated, multi-tenant SaaS suite that handles the telecom, billing, and service operations the front desk depends on every day — built specifically for hotels with PBX phone systems.
See it in action
The whole operation, on one screen.
Call activity, wake-up audits, ACD performance, and folio posting — visible the moment you sign in.
Why CAS-ia
An integrated suite, not a stack of disconnected tools.
Every module shares users, clients, licensing, and reporting infrastructure — so you configure once, and it works across the platform.
Hospitality-specific workflows
HOBIC PMS billing, wake-up audit trails, NPA-NXX caller-ID enrichment — designed around how hotels actually work.
No on-site server
The application is hosted. The only on-property hardware is a lightweight Windows data bridge that streams call records to the cloud in real time and interfaces with PMS.
Multi-tenant by design
Per-product licensing, per-client roles, and partner-managed configuration where it makes sense.
What's inside
Six modules. One platform.
Each hotel licenses the modules they need. Users get per-module roles. Visibility is dual-gated, so people see only what they're licensed for and entitled to.
ACD / Contact Center
Queue & agent reporting
Agent metrics, response times — visibility into how the contact center and reservations teams are actually performing.
Guest Service Essentials
QR requests & ticketing
Guests scan, request, and the right department is notified. Department-scoped manager roles keep operations tidy. More on GSE →
PMS Billing
HOBIC-compatible folio posting
Posts call charges to the guest folio automatically — scheduled or on-demand. No manual reconciliation, no revenue leakage.
Wake-up Call Tracking
Outcomes & audit trail
Every wake-up logged with outcome — acknowledged, no answer, busy, expired. Paired-event suppression. Timezone-correct. Disputes solved.
Time Clock
Workforce tracking
Employee clock-in/out and hours reporting, in the same platform staff already use for service operations. More on Time Clock →
Architecture
Hosted in the cloud. Connected to your PBX.
The CAS-ia Collector is a small Windows application that runs on-site, captures SMDR and ACD output from your PBX in real time, and streams it to the hosted platform over a secure REST API.
There's no on-site server. No on-site database. No on-site admin console. Just one lightweight bridge that does one job extremely well.
- Currently built for Mitel MiVoice Business — architecture is PBX-agnostic
- SMDR mapping system absorbs PBX, trunk, and carrier variations per client
- SIP, PRI, and analog trunk awareness for accurate caller-ID parsing
- NPA-NXX enrichment for carrier and locality identification
- HOBIC handshake protocol implemented end-to-end
- Partner-configurable SMDR, PMS, and ACD setup
See CAS-ia working with a real property.
We'll walk you through call accounting, wake-up audit, and PMS billing on a live multi-tenant install. About 30 minutes, no pitch deck.